At p989, we believe gambling should always be a form of entertainment — never a financial solution or an escape. We are committed to providing every player in Pakistan with the tools, information, and support they need to keep their gaming experience safe, controlled, and enjoyable. Our responsible gaming framework is built around transparency, player empowerment, and genuine care.
Every registered p989 player has direct access to a full suite of responsible gaming controls — available any time from your account settings panel or via our 24/7 support team.
Set daily, weekly, or monthly deposit limits in PKR directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period to prevent impulsive decisions.
Set a maximum session duration so the platform reminds you when your playing time is up. A visible on-screen session timer helps you stay aware of how long you have been playing — a simple but effective self-management tool.
Take a short break from gambling by activating a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period your account remains open but all betting and deposit functions are suspended until the period ends.
Choose to self-exclude from p989 for a minimum of 6 months or permanently. During self-exclusion, your account is fully closed, all marketing communications are stopped, and any attempt to re-register will be identified and blocked by our team.
Configure regular on-screen reality check pop-ups at intervals of your choosing. Each check shows your net win/loss for the session and how long you have been playing, giving you the facts to make an informed decision about whether to continue.
Set a maximum loss threshold per day, week, or month. When your loss limit is reached, the platform will automatically suspend your betting access for the remainder of that period, protecting your bankroll before things go too far.
You may permanently close your p989 account at any time by contacting our support team via live chat or email. All personal data will be handled in accordance with our Privacy Policy and applicable retention obligations.
Our dedicated responsible gaming support team is available around the clock in both Urdu and English. Whether you need to activate a limit, discuss a concern, or simply talk through your options — we are always here to help.
p989 operates with a zero-tolerance policy on underage gambling. Every single person who registers an account on the p989 platform is required to complete mandatory identity verification using their CNIC (Computerised National Identity Card) before any deposits, withdrawals, or real-money gameplay are permitted. There are no shortcuts, no grace periods, and no exceptions to this rule.
Our age verification process is handled by a licensed KYC partner and cross-referenced against NADRA records where applicable. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned to the source payment method, and no winnings will be paid out under any circumstances.
p989 also actively monitors for patterns that may suggest a minor is using an adult's account. If our team identifies suspicious activity of this nature, the account will be placed on hold pending full re-verification. We take this responsibility very seriously — protecting young Pakistanis from the harms of gambling is a core part of our platform commitment.
Provide your full name, date of birth, mobile number, and email address during registration. All fields are cross-referenced against your identity documents.
Upload a clear photograph of your CNIC (front and back). Your date of birth on the CNIC must confirm you are 21 years of age or older at the time of registration.
Our licensed KYC partner processes your submission, typically within a few hours. You will receive a notification once your identity has been successfully verified.
Once verified, your account is fully activated. Only verified, age-confirmed accounts may deposit, play, and withdraw on the p989 platform.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. Being aware of the warning signs is the first and most important step toward getting help.
Placing more bets or increasing stake sizes to try to recover money you have already lost — a common and dangerous pattern that leads to escalating financial harm.
Using funds intended for rent, utility bills, groceries, or other essential household expenses to place bets is a serious indicator that gambling has become harmful.
Feeling the need to conceal your gambling from family members, friends, or colleagues — or becoming defensive when someone raises the subject with you.
Repeatedly trying to cut down or stop gambling but finding yourself unable to do so, even when you genuinely want to and are aware of the negative consequences.
Taking out loans, borrowing money from friends or family, or using credit to fund gambling activity — a pattern that causes significant long-term financial damage.
Allowing gambling to interfere with work performance, family obligations, social commitments, or personal health and wellbeing on a regular or increasing basis.
Using gambling primarily as a way to escape stress, anxiety, depression, or personal problems rather than as a form of entertainment — a sign that the activity has become a coping mechanism.
Spending a disproportionate amount of time thinking about gambling — planning your next session, reliving past wins or losses, or feeling restless and irritable when not gambling.
Answer these questions honestly to get a clearer picture of your relationship with gambling. This is not a diagnostic tool — it is designed purely to encourage self-reflection. If you answer "yes" to three or more of these questions, we strongly encourage you to speak with a member of our responsible gaming team.
All conversations with our support team about responsible gaming are treated in strict confidence. Seeking help does not automatically result in your account being closed — we will work with you to find the approach that is right for your situation.
Have you ever spent more money gambling than you originally intended to when you sat down to play?
Have you ever gambled with money that was meant for something else — household bills, rent, school fees, groceries?
Have you felt the urge to increase your bet size to chase a loss or to get the same level of excitement you used to feel from smaller bets?
Have you tried to cut down or stop gambling and found it difficult or impossible to follow through on that decision?
Has gambling caused tension, arguments, or financial stress within your household or close relationships?
Do you think about gambling frequently — even when you are at work, spending time with family, or trying to sleep?
Have you ever borrowed money from family or friends, or taken a loan, specifically to fund gambling activity?
Self-exclusion is one of the most powerful tools available to players who feel they need a break. The process is straightforward and our support team will guide you through every step.
Reach out via 24/7 live chat or email at [email protected]. Tell the agent you would like to activate a self-exclusion on your account. No detailed explanation is required — your request will be actioned immediately.
Select your preferred exclusion duration: 6 months, 1 year, 3 years, or permanent exclusion. We recommend erring on the longer side. Permanent exclusion means your account can never be reopened under any circumstances.
Your account is suspended instantly. All marketing emails and SMS messages are stopped. Any remaining balance will be returned to your registered JazzCash or EasyPaisa account within 3–5 business days.
p989 flags your CNIC, email address, and mobile number against our self-exclusion register. Any attempt to create a new account using these details during the exclusion period will be identified and blocked by our team.
The following table summarises every limit type available to p989 players, how quickly each takes effect, and how to activate it. All limits can be set or adjusted from your account settings panel or by contacting our support team via live chat.
Decreasing any limit takes effect immediately. Increasing a limit or removing a limit is subject to a mandatory cooling-off period to protect players from making impulsive changes during or after a gaming session.
| Limit Type | Period Options | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Available |
| Session Time Limit | Per session (custom) | Next session | Available |
| Reality Check | 15 / 30 / 60 min intervals | Immediately | Available |
| Cooling-Off Period | 24 hrs / 7 days / 30 days | Immediately | Available |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Permanent | Immediately | Available |
| Account Closure | Permanent | Within 24 hrs | Available |
Before you start any gaming session, decide exactly how much PKR you are comfortable spending — and treat it as the cost of entertainment, not as an investment. If that amount is gone, stop. Never top up mid-session.
Avoid gambling when you are stressed, upset, anxious, or have been drinking. Emotional states impair decision-making and are strongly associated with larger losses and problem gambling behaviours.
Every game on p989 is powered by certified random number generation. Past wins do not improve your odds of future wins. There is no system or strategy that guarantees a profit — anyone who claims otherwise is misleading you.
Use p989's session timer and reality check features to ensure you step away from the platform regularly. Gambling should be one activity among many — not the central focus of your leisure time or daily routine.
Whether you want to set a deposit limit, activate a cooling-off period, discuss a concern, or self-exclude — our responsible gaming team is available 24/7 in Urdu and English. Strictly 21+ only. Play responsibly.