At p989, protecting the personal data of our players is a core obligation — not an afterthought. This Privacy Policy explains what information we collect when you use the p989 platform, how we use it, who we share it with, how long we retain it, and what rights you have over your own data. We are committed to handling all personal information with transparency, security, and respect for each individual player.
Every piece of data transmitted between your device and p989's servers is protected by industry-standard 256-bit SSL encryption. Your CNIC details, payment information, and account credentials are never transmitted in plain text.
p989 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is shared only with verified service partners required to operate the platform, and only under strict contractual data protection obligations.
CNIC documents submitted for KYC verification are processed by p989's licensed identity verification partner and stored in an encrypted, access-controlled environment. CNIC data is never accessible to general customer support staff and is retained only as long as legally required.
Registered p989 players have the right to access, correct, and request deletion of their personal data, subject to legal retention obligations. You can also opt out of marketing communications at any time from your account settings panel or by contacting support.
You may request a full copy of the personal data p989 holds about you at any time by contacting our support team. We will fulfil verified requests within 30 days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Account profile details can be updated directly in your account settings.
You may request deletion of your personal data. Note that data required for legal, regulatory, or AML compliance purposes must be retained for the legally mandated period regardless of erasure requests.
You may request that p989 restrict the processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have it transmitted to another data controller where technically feasible.
You have the right to object to p989 processing your personal data for direct marketing purposes. You may opt out of all marketing communications at any time without affecting your account status.
p989 is an online casino and sports betting platform operating at p989.pro, offering cricket betting, live dealer games, slots, Andar Bahar, Fisher Game, and other gaming products to players in Pakistan and other eligible jurisdictions. For the purposes of this Privacy Policy, p989 acts as the data controller in respect of all personal data collected through the platform.
As data controller, p989 determines the purposes and means of processing your personal data. We are committed to handling all personal information lawfully, fairly, and transparently in accordance with applicable data protection regulations and the requirements of our gaming licence.
p989 collects personal data across several categories depending on your interaction with the platform. The table below summarises the categories of personal data we collect and examples of specific data points within each category:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, CNIC document image | Mandatory for KYC |
| Contact Data | Email address, mobile phone number, city of residence (e.g. Karachi, Lahore, Islamabad) | Mandatory |
| Financial Data | JazzCash / EasyPaisa account reference, HBL / UBL bank account details, USDT wallet address, transaction history | Mandatory for transactions |
| Account Data | Username, encrypted password, account balance history, bonus status, session logs | Mandatory |
| Gaming Activity Data | Bets placed, games played, wager amounts, win/loss records, betting history | Automatic |
| Technical Data | IP address, device type, browser type, operating system, time zone, session duration | Automatic |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Where applicable |
| Marketing Preferences | Opt-in / opt-out status for email, SMS, and push notifications | Optional |
p989 does not collect sensitive personal data beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, racial or ethnic origin data, or political opinion data.
p989 collects personal data through the following channels and methods:
p989 uses the personal data it collects for the following specific purposes:
p989 processes personal data only where it has a valid legal basis to do so. The legal bases on which p989 relies are as follows:
p989 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following limited circumstances and only to the extent strictly necessary:
All third parties with whom p989 shares personal data are subject to contractual obligations requiring them to process data securely and only for the permitted purpose. p989 does not permit its data processing partners to use your personal data for their own independent marketing or commercial purposes.
p989 uses cookies and similar tracking technologies on its platform to ensure functionality, improve performance, and where consented, to deliver relevant content. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may affect your ability to use the p989 platform normally. p989 does not use third-party advertising network cookies or cross-site tracking cookies.
p989 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Regulatory / AML compliance |
| Financial Transaction Records | 7 years from transaction date | Legal / AML obligation |
| KYC Documents (CNIC) | 5 years after account closure | Licensing requirement |
| Gaming Activity Logs | 3 years from date of activity | Licensing / dispute resolution |
| Support Communications | 3 years from last interaction | Legitimate interest / legal |
| Marketing Preferences | Until consent withdrawn + 1 year | Consent record keeping |
| Technical / Log Data | 13 months | Security / fraud prevention |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents recovery or re-identification.
p989 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While p989 implements robust security measures, no online platform can guarantee absolute security. Players are advised to use strong, unique passwords for their p989 accounts and to enable two-factor authentication to reduce the risk of unauthorised access.
The p989 platform is strictly intended for individuals aged 21 years and above. p989 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. Age verification via CNIC is a mandatory step in the p989 registration process, and accounts that cannot be age-verified to the required standard will not be activated.
If p989 becomes aware that personal data has been collected from an individual under 21 years of age, that account will be immediately suspended, all data pertaining to the underage user will be securely deleted as soon as legally permissible, and any deposits will be returned to the source payment method with no winnings paid out.
p989 operates as an international online gaming platform. As a result, personal data collected from players in Pakistan may be processed by p989 or its third-party service providers on servers located outside Pakistan. This may include servers in the jurisdiction where p989 holds its gaming licence, as well as jurisdictions where key service partners (such as game software providers and KYC partners) are based.
Where personal data is transferred internationally, p989 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards may include:
By using the p989 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan in accordance with the safeguards described above.
p989 may send you promotional communications, bonus offers, and platform updates via email or SMS where you have provided explicit opt-in consent at the time of registration or subsequently through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
Opting out of marketing communications does not affect your ability to receive transactional communications such as deposit confirmations, withdrawal notifications, or important account security alerts. These service communications are sent on the basis of contractual necessity and cannot be opted out of while your account remains active.
p989 does not share your contact details with third-party marketers or advertising networks for the purpose of sending you marketing communications from any party other than p989 itself.
To exercise any of the data rights described in this Privacy Policy — including the rights of access, rectification, erasure, restriction, portability, or objection — please contact the p989 data team using the contact details in Section 15 below.
When submitting a data rights request, please provide sufficient information to allow us to verify your identity and locate your account. We may request additional verification before processing data rights requests to protect against unauthorised requests made in your name.
p989 will acknowledge all data rights requests within 72 hours and will provide a substantive response within 30 calendar days. Where a request is particularly complex or p989 receives a high volume of requests simultaneously, this period may be extended by a further 30 days, with notice provided to you of the extension and the reasons for it.
p989 will not charge a fee for processing data rights requests except where requests are manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be applied or the request refused, with written reasons provided.
p989 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Where changes are material — meaning they substantially affect how we use your personal data or your rights in relation to it — p989 will notify registered players by email or in-platform notification at least seven (7) days before the changes take effect.
Minor amendments, such as typographical corrections or clarifications that do not alter the substance of the policy, may be made without advance notice. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.
Your continued use of the p989 platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised policy, you should discontinue using the platform and may request account closure in accordance with the process described in our Terms and Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or p989's data processing practices, or if you wish to exercise any of your data rights, please contact us through the following channels:
Please note that email addresses are displayed as plain text and are not clickable links. Please copy the address manually into your email client. p989 will never request your password, full CNIC number, or financial credentials via email.
p989 combines 256-bit encryption, strict KYC, and transparent data practices with the best cricket betting, live dealer games, and high-RTP slots — all in PKR. Strictly 21+ only. Play responsibly.